Streetlight out
Streetlight ownership isn’t the same from town to town, and most towns don’t publish who’s responsible.
Clyde: the town runs its own street lighting directly — call Clyde below.
Waynesville, Canton, Maggie Valley: not sure whose pole it is? Call your town hall first — staff can tell you if it’s town-owned or on a power company’s grid.
Confirmed Duke Energy pole: report it with Duke Energy’s Street & Area Light Repair tool. You’ll need the address of the nearest structure — or, at an intersection, which corner — and the pole number if you can read one.
Haywood EMC territory: call the co-op directly (below); it’s a member-owned utility, separate from Duke.
What to expect: light repairs typically queue behind active power outages, so give it a couple of weeks before following up.
Who to call
6 offices can be the right one, depending on the details above.
Clyde Public Works
- Main (Town Hall): 828-627-2566
Monday–Friday, 9:00 AM–12:00 PM and 1:00 PM–5:00 PM
8437 Carolina Blvd, Clyde, NC 28721
Clyde has no separate public-works phone line or office — Public Works Director Richard Hodge II is reached through Town Hall's main number. Per the Town's own About page, Clyde provides police protection, water, sewer, garbage collection, street lighting, and street maintenance directly; there is no separate water/sewer utility department to merge or split out. Garbage and recycling are collected weekly, the same day for both (day depends on your address/route) — recycling goes in the town-issued cart via contractor Henson Waste. Report a missed collection to Town Hall.
Waynesville Public Works
- Main: 828-456-3706
- Utility Billing — Start/Stop Service (Finance Dept., Hazelwood Office): 828-456-3515
Monday–Friday, 7:00 AM–4:00 PM
129 Legion Drive, Waynesville, NC 28786
Handles residential/commercial trash, recycling, and bulk/yard-waste collection inside town limits. Collection day depends on where you live in town — call to confirm yours. Curbside trash must be out by 7:00 AM on your collection day; bulky items and yard waste follow a separate posted pickup calendar, not your regular weekly trash day. This Main number is also Water/Sewer Maintenance's line for leaks, outages, and low pressure — the Town maintains water/sewer lines only up to the meter or tap; beyond that is the property owner's job. Starting or stopping water/sewer/electric service (new applications, not maintenance) goes through the separate Utility Billing number above at the Finance Dept.'s Hazelwood Office, 280 Georgia Avenue — bring photo ID and a lease or closing-statement copy. After hours or on a holiday, Water/Sewer Maintenance issues route through the Waynesville Police non-emergency line, 828-456-5363.
Canton Water & Sewer / Street & Sanitation
- Main (Town Hall): 828-648-2363
- Water/Sewer After-Hours Emergency: 828-648-2376
- Water Filter Plant (water quality issues): 828-646-3414
Monday–Friday, 7:30 AM–4:00 PM (closed office holidays). After-hours water/sewer emergency line staffed 24/7.
85 Summer Street, Canton, NC 28716
Canton doesn't have separate public-works phone lines from Town Hall — the Water & Sewer Department (water/sewer lines, hydrants, storm drainage, pump stations) and the Street & Sanitation Department (street maintenance/pothole reporting, WastePro trash & recycling contract, brush/leaf pickup) are both reached through the same main Town Hall number during office hours. WastePro handles the physical trash pickup, but missed-collection reports go to Town Hall, not WastePro directly. Collection is weekly, every Thursday (since January 9, 2025) — trash and recycling both go out that day. The town provides a recycling bin; residents supply their own trash cans (up to 3 per household, 39-gallon/50-lb max).
Maggie Valley Public Works
- Public Works Director: 828-400-9494
- Public Works Director (Town Hall ext.): 828-926-0866 ext. 112
3987 Soco Road, Maggie Valley, NC 28751
Covers streets/snow removal, curbside garbage (Mondays) and recycling (Tuesdays), and the Town's sewer/wastewater system — reachable via Public Works Director Seth Boyd. Maggie Valley's drinking water is NOT run by the Town; it's a separate government entity, the Maggie Valley Sanitary District (see that entry).
Duke Energy — Report a Power Outage
- Report an Outage (automated line): 800-769-3766
Also reportable by texting OUT to 57801, through the Duke Energy mobile app, or at duke-energy.com/outages. The exact outage-line digits weren't extractable from Duke's own rendered page (they sit behind a JS click-to-reveal on Duke's Customer Service page); this number is corroborated by Haywood County Government's own public post naming this same number and text code for residents (see sources). Duke Energy is one of three electric providers with customers in Haywood County, alongside Haywood EMC and — inside Waynesville town limits only — the Town of Waynesville's own municipal electric department (see Waynesville Public Works, which also covers after-hours routing). Not sure who your provider is? Check a past bill, or see Haywood EMC's coverage note.
Haywood EMC — Report a Power Outage
- Report an Outage (toll-free): 800-951-6088
- Waynesville Headquarters: 828-452-2281
376 Grindstone Road, Waynesville, NC 28785
Haywood EMC is a member-owned electric cooperative, not Duke Energy — confirmed to serve parts of Haywood County (plus Buncombe, Transylvania, Jackson, Madison, and Macon counties in NC, and Oconee County SC and Rabun County GA) per Carolina Country's cooperative directory. It does not cover the whole county — rural/outlying areas typically, vs. Duke Energy or (inside town limits) Waynesville's own municipal electric department elsewhere in the county. Do not use Haywood EMC's website contact form to report an outage — it's not monitored 24/7; call the toll-free number instead.
Related questions
Every office on one page
It happens: you call, and it turns out to be someone else's job. The cheat sheet puts every number on this site in one place, grouped by who runs it, so the next one to try is right there.